At Body Fuel Formulas, we are committed to protecting your privacy as a customer and an online visitor to our website and only use the information we collect about you to maximize the services that we provide are able to provide. We strive to uphold your rights under the Australian Privacy Principles contained in the Privacy Act of 1988 (Cth) and respect the privacy and confidentiality of the information provided by you. Please read our privacy policy below carefully 

COLLECTION AND USE OF PERSONAL INFORMATION

Personal information is data that is collected about an individual whose identity is apparent, or can be reasonably ascertained. During your visits to our website or use of our products and services, we may obtain the following information about you - your name, phone number, email address, billing address, geographical location, telephone number(s), date of birth, credit card number, social media handle, and IP address.

COLLECTION OF PERSONAL INFORMATION:

Bodyfuel Formulas will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Body Fuel Formulas will only collect personal information directly from you. We will not collect your personal information unless it is reasonably necessary for our companies function and/or any purchase processes.

Personal information is collected via the following means:

• When contact is made through our website;
• When you receive goods or services from us;
• When a submission of any Body Fuel Formulas online sign up forms is made;
• When communicating with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• When Interacting with our website, social applications, services, content and advertising; and
• When investing in our business or enquiring as to a potential purchase.

Body Fuel Formulas may enter into arrangements with third parties to collect your personal information. In such circumstance you will be notified by said third party, at the time of collection, that your personal information will be shared with us at Body Fuel Formulas.

If you do not provide identifiable information to Body Fuel Formulas, we may not be able to provide you with any or all of our products and services. If you wish to remain anonymous while using our website, do not sign in or provide any information that might be identifiable. To deliver our products and services Body Fuel Formulas requires individuals to provide accurate, up-to-date and complete personal information at the time of its collection.

HOW DO WE USE YOUR INFORMATION?

In addition to any specified purpose notified to you at the time of the collection of your personal information, Body Fuel Formulas uses your personal information for the following purposes:

• Providing our services to you,
  
• Internal management needs,
  
• Marketing activities,
  
• Responding to any enquiries or comments that may be submitted,
  
• Any other purpose you have agreed and consented to; and,
  
• Any use which is required or authorised by law.providing our services to you;

DISCLOSURE OF PERSONAL INFORMATION

Body Fuel Formulas may disclose your personal information to: 

• Above mentioned third parties for disclosed reasons,
  
• Any person or entity to whom you have consented to Body Fuel Formulas disclosing your information to, and
  
• Any person or entity to whom we are required or authorised to disclose information in accordance with the law.

MANAGEMENT, STORAGE AND SECURITY OF INFORMATION

You may request access to your personal information, or seek to correct it from within our customer account database by contacting our customer service team.

Body Fuel Formulas may charge a reasonable fee to cover the charges of retrieval from our database. You will not be charged for making the request.

If you believe that Body Fuel Formulas holds personal information about you that is not accurate, complete, up-to-date, relevant or is misleading, you can request an amendment to your information within our database and our team will respond to your request within a reasonable time. You will not be charged for correcting your personal information.

If Body Fuel Formulas takes your personal information seriously and will retain your information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Once your information is no longer required to be held, Body Fuel Formula will take all necessary steps to de-identify and destroy your information.

Body Fuel Formula will take reasonable steps to protect your personal information held within our database from misuse, interference, unauthorised access, modification and/or disclosure. In the event of a breach of our security, compromising your personal information, we will notify you promptly in compliance with applicable laws.

 

OPTING OUT

You may opt out of receiving direct marketing communications from Body Fuel Formulas at any time. Unless you opt out, you will continue to receive direct marketing communications from us. To opt out, please click ‘unsubscribe’ at the bottom of an email that you have received from us and follow the steps.

Due to privacy laws we are unable to manually subscribe or unsubscribe email addresses manually within our database. If you have deleted an email from us and would like to unsubscribe, you will receive another email and can follow the process from there.

 

CROSS-BORDER DISCLOSURE

Due to International orders, Body Fuel Formulas may transfer your personal information to a person or entity who is in a foreign country to assist us with providing you the service that you have requested. Body Fuel Formulas will take all reasonable steps to ensure that the personal information transferred to third parties located outside of Australia will not be held, used or disclosed by the recipient in a manner that is inconsistent with the APPs.

 

BODYFUEL FORMULAS WEBSITE

When transmitting personal information from your computer to our website, you must keep in mind that the transmission of information over the internet is not always secure or error free. Body Fuel Formulas will not be liable in relation to any breach of security or any unintended loss of disclosure of information transmitted over the internet, unless liability cannot lawfully be excluded.

The Body Fuel Formulas website uses cookies to help personalise your online experience, save your time, analyse website traffic, and provide social media sharing and liking functionality. You can accept or decline the use of cookies. if you choose to decline the use of cookies, you may not be able to fully experience the interactive features of the website.

 

CONTACT INFORMATION

If you require further information, have any questions or concerns at any times regarding this policy or wish to make a complaint about a breach of the APPs by Body Fuel Formulas, get in contact with us. A senior member of staff will review your query or complaint within 5 business days and respond to you promptly, in writing advising of any actions that will take place.

CHANGES TO THIS POLICY

Body Fuel Formulas reserves the right to modify this privacy policy in whole or in part at any time without notice. All amendments will be issued effective immediately upon the posting of the revised Privacy Policy on our website. 

Dependent on the nature of the amendment made, an announce may be made via email or on the homepage of our website. However, by continuing to use the website and our service following any change made to the policy, it will be deemed that you have agreed to such changes. If you do not agree with the terms of this policy, as amendments are made, you must terminate your use of our website and inform us immediately prior to any further receipt of our services.

Last updated: August 2021